Hello A. We're very sorry to hear about the missing items in your shipment. We completely understand your frustration, and this is certainly not the experience we want for our customers. We kindly ask that you continue working with our Customer Service team, who will guide you through the next steps. We also have a dedicated Claims Department that handles these situations thoroughly, and they will assist in resolving the matter. Thank you for your patience, and we appreciate the opportunity to make this right.