I paid for my Annual Premium Plan, yet when I logged in I was on a Free Plan. HUH? Sandy helped me figure out that my Premium PLan was associated with a *different email* than the Google Play email which paid for it. She was fast, friendly, and super-comptetent in finding the dots and connecting them. I'm impressed. No AI chatbot. No run-around. Just top-quality, human support. WELL DONE.