Review of Northernrelo


Rated 1 out of 5 stars

Go anywhere else!

Do not, under any circumstances, use this company. They ask you to fill out a 'detailed inventory' telling them the type of furniture and number of boxes you're moving. We were given a quote based on those numbers, but when the movers arrived they said that the quote was grossly inaccurate, that they only had room on the truck for the bed and the couch, and to move all of my belongings would be an additional $1,000. We had already put down a $900 deposit. After multiple phone calls to 3 different customer services reps, they finally agreed to take all of the belongings for an additional $350. After loading up all of the belongings, they told us it would be 12-14 days for delivery, despite our contract stating it would be 3-5 days. After digging way down in the contract, it does state 12-14 days, but those numbers were never explicitly given to us. This resulted in needing to cancel flights on our end. When they finally arrived (almost 3 weeks later, because they don't count weekends or holidays), MANY of our belongings were damaged. They use packing tape directly on furniture that stripped paint off, large chunks of wood are missing from wardrobes, dresser tops are scratched, and screws are missing. They will not move your bed without a bed cover; despite putting one over the mattress, the bed cover was ripped and the mattress has permanent black marks on it. Additionally, it is a sleep number mattress and the tubes were so badly damaged that it will no longer inflate, another additional expense due to their lack of professionalism. Spend the money to go anywhere.

July 10, 2025
Unprompted review
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