I ordered a very pretty dress
I ordered a very pretty dress, received it and the fit was horrible, the material was cheap and I'm trying to return it I texted customer support and heard from kim, She assured me that she would take care of the return. I never heard from her again. I reached out several times but it seems that I have been ghosted. DO NOT DO BUSINESS WITH THIS COMPANY,
SUZANNE BARASH
July 10, 2025
Unprompted review
Reply from Soolinen
HI Suzanne
We accept returns within 30 days of receiving your package.
If the item you received is not as described, or the color, size, fabric, or pattern is not suitable, please email us at sales@soolinen.com to request a return or exchange. We will cover the shipping costs.
We typically respond within 24 hours on weekdays.
Thank you
Summer