Swiftqueue should be prosecuted under the Trades Description Act. "Swift" it is not. NHS has given Swiftqueue a monopoly over booking appointments ( I believe?) . This should be presented to the Monopolies Commission ( renamed to Competition and Markets Authority CMA) After being given an appointment in 2 weeks time for a blood test, it has been "rescheduled" for a further 2 weeks. So a total of one month's wait for a blood test ordered by my GP. No explanation is given for the rescheduling. There is no channel of communication available to speak/email Swiftqueue to ask... a) why an initial wait time of 2 weeks for a routine blood test ( it used to be a walk in service, with waiting time average 20 mins max ) and ....b) why does a scheduled appt. need to be rescheduled? How can Swiftqueue be made accountable ? Are we funders of the NHS not entitled to see the Terms of Engagement / Service that Swiftqueue is required to provide?