Hey Broadband have asked me to leave a…
Hey Broadband have asked me to leave a review .
First visit, To install the cable in my front lawn didn't go well ! As the refused to bury the optical cable under the glass !!
Second visit, To install the wiring within my house .... this was carried out by two cowboys in my view !
The damaged the paster by drilling a large hole without any pilot drill first ! the plaster come from the wall .
And then they attempted to clip all the cables around the front door very poorly indeed !
left my property in a right state !!
I was not happy at all with this workman ship, I did complain but didn't get any reply.
Sept 2023
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26 July 25
Still waiting for a response from company after given details !
Reply from Hey!Broadband
Hi Johny,
We sincerely regret the issues you've encountered with your installation and would be grateful for the opportunity to assist you further. Our goal is to address all concerns brought to our attention, and we apologise for you not receiving any response to your report. Our engineers are highly skilled and committed to delivering professional and neat work, and we are sorry if your experience did not meet these standards. Your feedback is invaluable to us, as it enables us to enhance our services and customer care.
To assist you effectively, we kindly ask that you respond with the requested details. Providing this information will enable us to comprehensively evaluate your case and resolve any problems you may be facing.
Should you have any questions, please do not hesitate to contact us at info@heyb.co.uk, 0330 822 2878, or visit our support page for more info. https://heybroadband.co.uk/help.
Kind regards,
Kian