Hello,

Thank you for taking the time to share your feedback.

We’re truly sorry to hear about your recent experience, and that we’ve fallen short for the service we strive for.

This is far from what we expect for our customers, and we can only imagine the inconvenience and frustration this has caused you.

Your feedback is incredibly valuable to us and will play a crucial role in helping us improve. Please know that we take your comments seriously, and we will fully review your experience to understand where things went wrong.

I can see a member of our team has since been in touch, and are doing everything possible to provide a resolution.

Your continued patience and understanding is greatly appreciated.

Many thanks,
DUSK Resolution Team