Used to be a very good company
Used to be a very good company. Well they're getting rather useless., especially if you're on prepayment meter. I'm ready to change my energy supplier. Constant issues with top up, when payment not going through to the meter, customer service is useless! Such a shame as it used to be a very good company.
Reply from Utility Warehouse
Hello,
Thanks for taking the time to leave a review, and I'm really sorry to hear about the issues you've been facing—especially with your prepayment meter and the service you've received.
I completely understand how frustrating this must be, and I’d recommend getting in touch directly with our Prepayment team on 0333 003 5644 so they can look into this properly and help get things back on track. They’ll be best placed to resolve the issues with your top-ups and make sure everything is working as it should.
Again, I’m sorry for the experience you’ve had, and thank you for bringing it to our attention.
Thanks and take care,
Nin