Abysmal service
Abysmal service - AVOID HOME DELIVERY - ordered three matching radiators for home delivery
Multiple emails from their courier DX with changing delivery appointments
When they did arrive only 2 of the 3 radiators ordered were on their truck and delivered and neither DX or Screwfix hqve any idea where the missing radiator is
Arranging collection and refund of other two radiators has now become a farce - nobody has any idea when they will be collected or refund processed
Will avoid Screwfix home delivery like the plague in future
Reply from Screwfix
Good morning Michael,
I am sorry to read of the issue you have encountered with your recent order, this is not what we would expect to see and I am sorry for the inconvenience caused to you. To enable us to review further, it would be appreciated if you could send your order reference and details, FAO of our customer resolution team, to sos@screwfix.com
Kind regards
Jess