The whole system of pausing for holidays didn't seem to work, I did get a refund for those weeks in the end, but only when I cancelled the entire subscription. The contact hours are not convenient for educational queries, the lessons were not interesting for my daughter, there was not enough actual teaching/tutoring input, just mostly flat questions and answers on a boring interface. There should be video lessons for the price, not necessarily live but something more inspiring for the price. Not impressed. We gave it 4 months and have switched elsewhere to something more engaging. Wouldn't recommend in terms of the user experience, value for money or communication