after asking me to verify my account I…
after asking me to verify my account I emailed in all my documents. there is simply no response from them except for the same copy and pasted email asking for my documents. they then had the nerve to ask for sa302 and wages proof.. I refused to provide it even though im financially stable and have a lot of money in my bank account . I only gamble what I can afford to gamble however this Casio wants to address its shocking customer service .its now been 3 months and it appears should there ever be an issue the customer service goes missing. I went elsewhere in the end and frankly they aren't any better.
Reply from MrQ.com
Hi S L,
No docs, no progress and we’re not just being awkward, promise 😅📄
As a UKGC-regulated site, we have to complete verification checks before anything moves forward 🔍✅ If you’re still getting those “copy and paste” emails, it likely means we haven’t got everything we need. And if you’ve refused to send certain bits, we can’t do much else as them’s the rules, even if your bank balance is looking healthy 💰
We’ve requested your details through Trustpilot so we can take a proper look and (hopefully) get things back on track 🔧
MrQ.com