After ordering my plant I realised I had put the wrong address . I did contact them straight away but by the time the message was received it had been dispatched . Not a problem to much . It's gone to England I live on an island off Scotland but can get it here . I was also worried after reading lots of negative reviews on trust pilot and FB of wrong plants damaged plants no replies to emails etc but I was pleasantly surprised that my plant a lemon geranium arrived in good order wrapped with a label attached and in perfect health .