Review of Wayfair UK


Rated 1 out of 5 stars

If I could give less than one star I…

If I could give less than one star I would. Save yourself time, money and sanity and do not use them. Ordered a chair - over two weeks later I still didn’t have it. Contacted customer service as tracking shows it’s been in the delivery warehouse for 10 days. They claim they can’t contact the warehouse. I did their job for them and contacted the warehouse who tell me it’s been sent back to wayfair. I help wayfair out by telling them and it gets ignored. Someone will look in to it. Another day goes by and I contact them again to be told someone will look in to it and get the delivery tracking. Laughable: it’s been returned to you!!!! Then told I’ll get a replacement by 4th August - one month after I ordered. I declined and was sent a standard refund message. No apology or solution. They are totally ineffective and I wouldn’t waste your time!

July 16, 2025
Unprompted review

Reply from Wayfair UK

We are sorry to hear this. This is certainly not the quality of service we aim to provide for our customers, and we apologise for any inconvenience caused.
From reviewing your order we can see that this issue has since been resolved and you have been issued with a full refund. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount.
Wayfair UK