Appalling customer service
Delivery of the carbonator pro took ages. And the product does not work. We’ve run through all troubleshooting guides. We’ve tested and confirmed it’s not the cylinder, gasket, rings, etc. No response from Aarke customer services for over a week now, despite a follow up. Have never seen such appalling customer service for a malfunctioning product at such an expensive price point! I wish I’d taken my business elsewhere.
Reply from Aarke
Hello Karina!
Thank you for taking the time to share your feedback—we truly appreciate it.
We’re very sorry for the delays in both delivery and our response, as well as the difficulties you experienced with your Carbonator. This is far from the level of service and quality we strive for, and we’re genuinely grateful for your patience throughout the process. Thank you also for thoroughly going through the troubleshooting steps with your unit.
We can confirm that your full refund has now been processed, as requested.
If there's anything more we can do to support you, please don’t hesitate to reach out.
/aarke