Courier stated they had attempted delivery on 3 consecutive days without success. Strange, as the address is a clearly marked town centre business, with a loading/delivery layby outside. No slips left to indicate the attempts - I wonder why?..... Couldn't speak to a human being at Yodel to resolve. No sensible answers from the chatbot. Denied permission to re-direct it to one of their own nominated collection points. Utterly no customer service. What a shower. Sender found out package was being held at the depot, from where I had to collect it - a 60 miles round trip from the delivery address! I won't touch Yodel with a barge pole.
Update: Yodel have asked for full details, so they can investigate. The chatbot said a complaint had been raised and would be investigated. The manager at the depot when I collected said much the same. I have wasted enough time, effort and money on this. Speak to your own chatbot Yodel, it will have the answer.