Mr. Smith

Paul could not have been more helpful. He was a good communicator when arranging the appointment, setting my expectations accurately. On the day of the removals he was pleasant & professional. I had underestimated the amount of items to be disposed, which meant the final bill was higher than the quote - but this was my fault and I have no quibble over it.

I have been an O2 user for many years and was very happy with their service. Until Virgin got involved. I now cannot get onto my account on-line; I get a message saying this is a only pause. Well, it's been a pause for weeks.... months.... Trying to ring them is a nightmare. I originally got a recorded message saying 'phone calls weren't being answered but did I know I could go onto my account, where all my questions would be answered? NO I CAN'T - that's why I'm trying to call you. I had to go to a store (1 hour round trip), who gave me a workaround number for customer service. When I did eventually through & explained the issue, I was told the matter would be escalated & someone would be in touch. I'm still waiting. This is ludicrous. There is no customer service. I am left high and dry.

Absolute shambles. The massive system-wide problem with their website AND Customer Service seems to be the Virgin/O2 merger, which has caused everything to grind to a halt. I have been a customer for decades but now find I am unable to log into my business account, getting a message with an error code with which to contact Virgin O2. Really? How? Ringing their customer service number, after going through "push 1 for this," etc. we finally get a recorded message saying they are not answering calls. Great. "Did you know you can get the answers to your question by logging into your account on-line?" the message says. NO I CAN'T! That's why I'm trying to call. In short, there is absolutely no contact with O2 in a meaningful way. As a previous reviewer has said: how ironic. As a Business user I cannot afford such a dire, useless, inept situation. I shall be taking my business elsewhere..... if I can port my number

Courier stated they had attempted delivery on 3 consecutive days without success. Strange, as the address is a clearly marked town centre business, with a loading/delivery layby outside. No slips left to indicate the attempts - I wonder why?..... Couldn't speak to a human being at Yodel to resolve. No sensible answers from the chatbot. Denied permission to re-direct it to one of their own nominated collection points. Utterly no customer service. What a shower. Sender found out package was being held at the depot, from where I had to collect it - a 60 miles round trip from the delivery address! I won't touch Yodel with a barge pole.
Update: Yodel have asked for full details, so they can investigate. The chatbot said a complaint had been raised and would be investigated. The manager at the depot when I collected said much the same. I have wasted enough time, effort and money on this. Speak to your own chatbot Yodel, it will have the answer.

I have 2 TomTom Sat. Navs. which are quite a good product. BUT I have had a few issues, such as Speed Camera warnings going inactive, despite my subscription being valid. Trying to contact Support is dire.
1. A Chatbot will take you round in circles.
2. It is not possible to talk to a human being.
3. Chat room is only open for limited hours.
On every occasion I get cut-off while I am trying to comply with the technical instructions to rectify whatever the problem might be. The "ticket" is then updated that I left the conversation before I should have! I am VERY disappointed that services for which I have paid cease working; there is no reason given; it is not possible to rectify the situation quickly or easy. As per all the other reviews, this is a recurring theme which Tom Tom do not resolve..... Cost, I guess? What's the point of having a device with such VERY poor service when things go wrong? My next Sat. Nav. will most definitely not be a Tom Tom - not because the product is inherently bad, but because of the dire, terrible, shoddy, unhelpful lack of support. I'm sure Tom Tom will give the usual platitudes in response to this review - but will they improve their service? What do you think?

What a helpful lady... the representative with whom I spoke while ringing round for a quote was really helpful and knowledgeable. (I only wish I could remember her name!). These things always take a lot of time, but she was more efficient than most. The only thing that prevents me from giving 5 stars is that they were not competitive enough with their quote. But 5 stars for customer service - which is sadly lacking these days.

Further to my previous review, which said:
Trying to get MY money from L&G was a lengthy, onerous, repetitive process. And when my lump sum finally arrived, it appears the incorrect (too much) amount was deducted re: income tax. This is still on-going; which just proves my point above. I was at least able to actually talk to a human being, which is a plus in this day and age, but unfortunately they weren't able to actually answer my questions or do anything to resolve the situation. Not their fault, I guess, as they as nothing more than a call handler. Are L&G's product any good? I'm not an Financial Advisor, so I can't answer that. Is their releasing funds smooth, seamless and trouble free? Not in my experience. Are they efficient to deal with? Definitely not. Would I recommend the? No.

And their reply, which stated tax deduction was done by HMRC to whom I should now refer. This I did, only to be told it was L&G who had decided to deduct a proportion of my payout at a higher rate. HMRC assure me there is absolutely no reason for this to happen, as I am nowhere near breaching the higher tax threshold. This was NOT an HMRC decision; they did not deduct the tax from source, L&G did - much in the same way a company payroll dept. deduct tax on befalf of HMRC. I will have to claim it back from them by filling in and submitting forms. HMRC couldn't have been more helpful. I have adjusted my score of L&G downwards, as I now have to spend yet more time correcting their incompetence.

I stopped using Rimmer Bros. some years ago when I found the quality of their products were not up to standard. I thought I'd give them another chance recently & ordered a part; received an email the next working day telling me it had been shipped & the delivery company would sent me a link to track it's progress. Then nothing. I rang Rimmers 6 days after placing the order & was told "sorry about that; we've been having trouble with our tracking". Spookily, within hours I got an email from Amazon, telling me they had the part and would deliver it the next day. Would that have happened if I hadn't rung?... I can't comment on the quality of the part, because I haven't got it. Even if it's up to scratch when it arrives, I won't be going back to Rimmers in a hurry when there are better companies out there.

It's not until something goes wrong that a customer finds out how good or bad is a supplier. Purchased a 'renewed' set-top box/recorder from Chigwell, which stopped working properly after a day. I was given technical advice over the 'phone by Richard, and to be honest I was rather sceptical; but he knew what he was talking about. Still didn't fully fix the fault though. Chigwell were happy for me to return the item and refund my money. But I still needed a box. Charlie gave me his time to discuss my options and showed good product knowledge. As a result I've bought a different box from them, which was very promptly dispatched and I'm pleased to say works well. They might not sometimes be as cheap as Amazon for the same product, but what price good old fashioned customer service? I was prepared to pay a bit more and, based on this experience, would do so again, just for the peace of mind. Thank you Richard and Charlie - keep up the good work!

What a disjointed, inept, Customer Service dept. (that's a misnomer if ever I heard one). We were referred to Octopus by an existing customer.... N.B. in 2023,..... and as a result both parties expected the £50 referral discount. That didn't happen, so the company were contacted and agreed to implement. It's all gone downhill from there, with over 20 emails in the last 7 months, due to requests for account numbers and other personal data which Octopus already hold. (E.g. I was told I had submitted the incorrect account number, as we'd been allocated two different ones for the same account BY THEM and I'd chosen the wrong one!). No one individual seems to take ownership of an issue. And those employees who get involved appear incapable of actually reading what they've been sent - their replies don't seem to relate to what they were told, (at least I don't think so, because half of them don't appear very literate). The amount of time and energy spent by everyone involved is staggering. I have absolutely no confidence in this company. The saga still continues.......

The staff were knowledgeable, helpful and patient as we worked our way through a process of elimination to identify the fault in the end. At no time did I feel rushed, which was helpful as different combinations of things had to be tried to narrow down what could be wrong. The situation was eventually resolved, the faulty camera replaced under warranty at Halfords, who got authority to do this over the 'phone from Nextbase. Compared to the sadly poor service from most providers, this was a refreshing change. People took ownership of the problem and just wanted to get the job done. Most companies could do with taking lessons from Nextbase.

Lookers Colchester: I had booked my car to have a modification done & was informed the parts had arrived a few days previously. Having travelled some distance I arrived on time and received the usual pleasant greetings from Rachel at Service. About 30 mins. later I was informed that an essential 'mounting kit' had not been included, without which the job could not be done. In fairness to Rachel and her team, the part was ordered/arrived later that day and I was accommodated with another appointment the following morning. (Given the waiting time for Service appointments, I thought this was pretty impressive for a job which took some 4 hours.) Not only that, the final bill was discounted to compensate for my extra time and fuel costs, without my having to ask. In conclusion:
1. Colchester were put in an awkward position by not having a complete kit sent, but....
2. They should perhaps have checked the delivery to make sure everything was there, which would have allowed them to have got the missing part in before the day it was required.
3. Very good recovery by Rachel and Gavin, which means I'm still a happy customer.

The sales representative, Andy Forsdick was a credit to LOOKERS Volvo Colchester and an easy person with whom to deal. Volvos pretty much sell themselves as a product, so the salesman's attitude becomes more noticeable maybe? Andy quickly appreciated the way I wanted to do business, which was in a straight forward manner without pressure or attempted sales of extra products or services. He took ownership of a couple of small problems which became apparent and which were rectified within a couple of days.

I prep'ed my visit by reading reviews & having a couple of 'phone conversations with a member of staff before visiting, so my expectations were set. Even though we arrived an hour before our appointment time, we were greeted well and didn't have to wait. My wife and I looked at 2 cars, which I 'went over with a fine tooth comb' before taking both for test drives, (and not just round the block). The salesman, Albert, couldn't have been more helpful; he was attentive, but not pushy, and had good product knowledge. Yes, he did try & sell me all sorts of extras, such as Gardex, GAP insurance, 'drive away' insurance, etc. etc. but once I made it plain I wasn't interested in racking up the bill, he got the idea and stopped trying. Having decided to buy one, I spent nearly 30 mins. on the 'phone to my insurance company, sorting out my insurance. Then we had to wait for a Finance Manager to become available: Albert wasn't allowed to seal the deal. (This was despite the fact that I wasn't part exchanging anything and didn't want finance). The Finance Manager, Martin Denmark, was very personable but also went through offering 'extras', even though I'd set out my position. He was too was very helpful, in that he did a lot of the DVLA stuff for me, which was strictly my responsibility. Overall we were happy with the way we were treated; both Albert & Martin provided some good old fashioned service, which was a nice surprise. But be warned: our visit took over 4 hours, (some of which was my own doing), and be prepared to have all sorts of additional considerations presented to you. Would I buy from Norwich CarShop again? Absolutely. But allow LOTS of time.

I'm yet another one who visited a Tesco store twice in one day, and my car was selectively shown on the first entry and last exit, making it look as thought I'd spent over 4 hours there. I had no way of disproving this, so paid the fine. But I also emailed Horizon explaining the circumstances and they promptly responded, cancelling the Parking Change and refunding my payment. So first class customer service, but I shouldn't have had to go through the process. Then I research and find this is a VERY common problem. Given how common the same fault is happening, why don't Horizon put processes in place to address it?

I have used Halfords stores frequently over recent years, and all in-store staff, without exception, have been tremendous. However, I found ringing their customer services is not helpful. There's a long message saying how it would be better to use the on-line system, (but I want to TALK to a specific store); there's the usual "select from the following" buttons to push. Then the "all our people are busy - why don't you use the on-line system?", (because I want to TALK to a specific store!). Then I was cut off and had to start the process all over again!....... Eventually a human answers. They wanted my name and reason for calling, which I gave: I asked to be put through to the specific store, even giving Halford's internal branch number, because only that store would be able to answer my query. I was told that was not possible and the store would have to call me back. (Funny - another calltaker HAD put me through to a store a bit earlier.) So I gave my contact number. I was then again asked why I wanted to talk to the store. By now I had given up the will to live. All I wanted was to talk to a particular store but was going round in circles. I politely left the request to be called by the store and hung up. Was I called back..... but by a different store. I give up.

I found DKS good communicators, with a friendly disposition. The part was exactly as described & in good condition and I consider it good value for money. But things went wrong with delivery, via DHL, who were unable to find my business premises. DKS rang me at the time, in an effort to facilitate the delivery, and I gave precise directions; I even told them to give the courier my mobile number & I would guide them in, but nothing happened. The item was delivered 2 days later, with a new address label over the original. The original label showed a different company name to mine, albeit at the same address. I don't know who caused the incorrect company name to be on the label, but the courier obviously didn't bother to go into reception, (who were expecting him, as a result of the above call from DKS), on the first day.

Good old fashioned customer service. I rang the company to order side steps & when I just happened to mention I would have liked them without silver coloured bits, Kayleigh said straight away those were also available. She steered me through the website quickly to find what I was after. Her other product knowledge was very good, instantly knowing what the load ratings were, etc. The items were delivered promptly & well packaged. Fitting was easy (thanks YouTube!). If I had to "nit pick" it would be that the support brackets are bare steel and will need treating to prevent corrosion. But hey, for what T.V.A. charge, I'm not complaining. The side steps have only just been fitted, but I have no reason to think they will let me down as the build quality appears very good.

I was served by Will, who was knowledgeable and helpful. He took time to explain the differences between various makes of items and let me try them on, allowing me to make an informed choice.... good old fashioned service, in fact. Something that rarely exists these days. I've had the items, (waterproof coat and pair of walking boots), about a week now and due to the weather they've had nearly constant use and I'm very pleased with them. Will is an excellent ambassador and a credit to the company.

We have been buying from D.R. for some years now and, yes, there has been the odd hiccup. But whenever we've had cause to complain the matter has always been sorted quickly and to our satisfaction. This week the boot was on the other foot; we let Donald Russell down! Because our freezer had been 'knocked out' by the storms, we were unable to accept the delivery. We only discovered this the day before the agreed delivery date, but when we rang to explain, they couldn't have been more helpful. The delivery was cancelled and our money refunded promptly. Many Thanks to them for being so understanding and we will be returning soon.