I only just ordered and alread pissed off
I only just ordered, but then I had to sit through a 15 minute (or more!) video telling me not to close the window as this woman yammered on and on about how to REALLY make it work, you had to buy yet another product. Just an incredible waste of my time, and something that should have been mentioned BEFORE purchase. I can't even tell you how long the video is because she is STILL TALKING. I could have gotten dressed, washed and applied makeup in the time she has been talking. I want to throw my laptop out the window at this point. Just absolute hubris to think we want to hear her talk on and on and on in what is basically another big sales pitch. So turned off at this point and regretting my purchase already.
Reply from Seranovabeauty
Dear Linda,
Thank you for your message, and I’m truly sorry to hear that your experience so far has left you feeling disappointed.
We completely understand how frustrating it must have felt to sit through a video you weren’t expecting. Our intention with that content is simply to help our customers get the most out of their treatment and to ensure they don’t miss out on additional offers that might support their skincare goals. That said, your feedback is incredibly valuable, and we will absolutely forward your comments to the relevant team for review.
Please rest assured that your order has already been processed, and if at any point you feel the product isn’t right for you, we proudly offer a 90-day satisfaction guarantee. You’re welcome to try it at your own pace, and if you don’t see or feel the results you hoped for, we’ll be happy to assist with a return.
Should you have any further concerns, or if there’s anything we can do to make your experience more comfortable moving forward, please don’t hesitate to reach out.