Thank you for sharing your concerns with us, and we sincerely apologize for any inconvenience you’ve experienced with your Eufy device. We understand your frustration, and we are more than willing to help resolve the issue.

Could you please provide us with your ticket number? This will allow us to review the entire communication history and address your concerns more thoroughly. If you do not have this information, feel free to contact us again and mention “Trustpilot” so we can expedite the process.

Once again, we truly regret any dissatisfaction you have encountered. We look forward to assisting you further and doing everything we can to make this right.

Thank you for your patience and understanding.