Impossible to contact them at weekends
Impossible to contact them at weekends, Did not let me login (Said invalid) so went through and changed my password as instructed 4 times before I gave up.
What really is the point when you need medical advice? Wish I had never changed providers now. Frustrated!!
Reply from The Exeter
Hi Neale,
Thank you for taking the time to share your feedback. I'm very sorry to hear that you've had difficulty reaching us and have experienced issues with the HealthWise app.
Please note that our Member Servicing team is available Monday to Friday, from 08:00 to 18:00. Additionally, our PMI Claims team can be contacted on Saturdays between 08:00 and 13:00 on 0300 123 3253. For assistance with the Healthwise app, please contact our Member Servicing team on 0300 123 3201, selecting option 2. A member of the team will be happy to help you get set up and resolve any issues you may be experiencing. Many thanks, Ruby- Member Servicing Consultant.