Shocking. Courier left the parcel at ‘a neighbour’ in another street when I was at home all day. Left no card to say they attempted delivery (because they didn’t. The bell on the intercom calls me. It didn’t ring). Recently I think this company changed their courier to ‘Relay’ (yep never heard of it). They haven’t delivered. I will not order from this company again. Previously, they have been great - but not any more. I would give zero stars if I could. Now I’m expected to play ping pong to fund someone at home at a house I don’t know to try to get my parcel. I’ve asked for a refund. They are ignoring me.