All gold vanished!
I logged in today to see all my gold coins gone! I contacted support and they claimed I used it but I have never ever played the gold so that is very scary!
I immediately asked for the history and for them to shut down my account. I am extremely upset at how this happened AND how it was handled. Do not play you will be hacked and ripped off!
Update to reply:
Yeah... that's who I contacted do you want the transcript showing they said I used it when I didn't? Because I don't see how your live chat is capable of fixing this when THEY said it was all me.
Sorry. Your customer service is terrible.
You could have easily credited me gold coins. They were not sweepstakes coins so it would not have cost you a dime. Instead you blew me off.
Why would I contact them again?
Reply from Jackpota
Hi S.V.,
Thank you for sharing your experience with us. We’re truly sorry to hear that the recent resolution regarding your gold coins request hasn’t met your expectations.
To assist you more efficiently and gather all the necessary details in real time, we kindly ask that you contact us via Live Chat. Our team is ready to help and will do everything possible to resolve this matter promptly.
We genuinely value your feedback and would appreciate the opportunity to turn this experience around for you. Your trust is important to us, and we are here to support you every step of the way.