Review of Superdrug Mobile


Rated 4 out of 5 stars

I was having issues with my network not…

I was having issues with my network not being able to send texts or call.
I went on the webchat and Nazia was so helpful she talked me through the process of updating the APN details for some reason they were all muddled up.

She was kind, and talked me through everything. Even when she wasn't sure she still found the support to guide me. My network has now been restored and I am able to text again.

Very good customer service she is a wonderful asset to the team. She deserves good praise from her manager. Recommend super drug webchat nothing is ever a challenge.

July 10, 2025
Unprompted review

Reply from Superdrug Mobile

Hi Rosemary,

Thank you so much for taking the time to let us know how helpful you found Nazia. I am going to pass your comments on to her, I am sure you will make her day.

We are always here to help, so please connect with us if you need anything in the future.

I hope you have a great day.

Thank you,
Courtney
The Superdrug Mobile Customer Care Team