Extremely Disappointed with SAS Airlines (Flight SK548)
• Accidentally checked in two laptops in two separate bags at Amsterdam Airport.
• Realized the mistake within 5 minutes and immediately informed SAS staff.
• SAS personnel misinformed us multiple times:
• First directed us to a specific gate to retrieve luggage—turned out to be false.
• Then assured us at the counter that luggage would be offloaded at the boarding gate—again, untrue.
• At the gate, SAS staff claimed luggage was pulled and told us to board.
• Upon arrival in Copenhagen, luggage never arrived; waited 30+ minutes before being told it was still in Amsterdam.
• SAS ground staff in Copenhagen were unaware and unhelpful.
• Two days later, only one of the three bags arrived.
• Was told both were en route—but later revealed the second was still in Amsterdam.
• Now forced to pay out of pocket and return to Amsterdam to retrieve it myself.
• Entire travel plans disrupted due to SAS’s poor coordination and lack of accountability.

Our mistake was minor—but SAS’s mishandling turned it into a major travel disaster. Extremely poor customer service. Never again!