Mighty Plus exchange for Venty!
I ordered a Might Plus, then after doing some research, I changed my mind and wanted a Venty instead. I emailed them and also left message on their chat, 1st thing in the morning they had emailed me back with a link for me to pay the difference and exchange my order before the original order had been dispatched. I was over the moon.
We then experienced a two day delay in dispatch due to logistics and my product change but they gave me a £10 voucher and an aluminium grinder worth £18 for free to compensate. The Venty is AMAZING! Miles and leaps ahead of any vape I’ve used before!
The service was top notch. Would recommend any and everyone use them!
Reply from Herbalize Store
Dear Sean,
Thank you so much for your kind words and review.
We’re really glad to hear that we were able to get your order updated in time and that you're loving the Venty, it’s definitely a powerhouse! Thanks also for your patience during the brief dispatch delay, and we’re happy the voucher and grinder made up for it.
Your recommendation means the world to us, and we look forward to having you back.
Kind regards,
Herbalize Team