I am very disappointed. This site has major problems. For one they hold events that the users are not able to get into because their server cannot support the influx of users. Thus the site crashes and you cannot get logged in at all. I finally got in at 8:56 pm PST and guess what?? Event was over before 9pm.
I contacted customer support and was told they might have a delay but I do not believe them. I saw nothing. I logged in within the time period and nothing happened.
This is very frustrating and wasted an hour of my time for absolutely nothing.
Update: it is now 9:47pm PST I have been trying to get an answer from customer service after being told they would send another email out about the event. I have received nothing and all emails to support come back with TIPS on completing the SMS verification. They don't even read the emails.