Bmw r1200r headlight problem
Ordered a led headlight and headlight case. It looks good but I emailed them to send me the installing instructions and they replied but after installing it it would only work on low beam and if I swap the 2 connectors it only works on high and low beam so basically I can't switch between them.
That means I can't use it and can't pass the mot and also they dont reply about the issue.
So I've spent almost 200£ on something I can't use and they dont reply back.
You decided if you want to make business with them or not.
Update regarding your answer
I've done like your tech team suggested and it's the same problem. Clearly the headlight is either not working properly or not made for this bike.
Like I said with the genuine headlight everything works as it should. It should be replaced or refunded not making guesses and make me cut the bikes wires when it should be plug and play
Reply from LedPerf.com
Hello Mr Radu Fulgescu,
We are following up on your review and would like to make a few clarifications.
The products you have received are fully functional. The problem seems to be a connection problem, as our technical team indicated in the email sent on 20 June 2025.
Since this email was sent, we have not received any response from you, which makes your negative opinion all the more surprising.
In order to provide you with the best possible support, this morning we resent the technical email of 20 June. Please check your mailbox and your junk mail.
The connectors are polarised, so it is essential to plug the connector into the motorbike socket in both directions.
We remain at your disposal to help you finalise the installation.
For your information, we respond to ALL our customers from Monday to Friday within 24 hours.
If you do not receive a reply from us, please use the emergency e-mail address ledperf@ledperf.com
Because your e-mail address may have been spammed.
We look forward to hearing from you.
Best regards,
The LedPerf team
Update: Despite numerous requests, you have not responded to our customer service.