Walgreens pharmacy staff did a very poor job of handling issues related to part D Medicare coverage by WellCare. When the insurer declined a drug and gave suggestion for step therapy, pharmacy staff did not recognize that step therapy had already been initiated ... about 2 months ago! Discussing the situation with the physician resulted in the physician ordering a different drug that was supposed to have been on formulary. Went today to pick up the drug and was told there was another problem with insurance ... that they wanted step therapy! And the pharmacy staff, once again, failed to recognize that step therapy had begun 2 months ago! My frustration was manifest to the technician as soon as she mentioned that the insurer wanted a different drug first, so the pitch of my voice increased. That's when she accused me of yelling at her (I hadn't actually yelled yet) and threatened to refuse to serve me. So then I did raise my voice to say 'Good Bye' and left the store.
In addition to that rudeness, Walgreens has the ongoing proclivity of failing to have enough of certain medications on hand that we have to wait for supplies to arrive and to put up with partial fills on some of the maintenance medications. On top of that, our local Walgreens pharmacy department is now closed on Sunday and sometimes on Saturdays, too.
The only reason Walgreens has merited two stars is because of the courtesy of the telephone agents on the national customer service line.