Was going great untili stepped up to…
Was going great untili stepped up to 7.5 no needles with Parcel no tracking number for replacement ran out on Friday been really ill had to go and purchase from another supplier
They Sent out replacement Royal mail Special which is now sat in the main post office
Not happy
Reply from MedExpress Pharmacy
Hi,
Thank you for your feedback, and we’re truly sorry to hear about the issues you’ve experienced with your 7.5mg order.
We understand how important it is to receive your medication on time and we're sorry that the needles were missing from your original delivery.
While we did send the replacement via Royal Mail Special Delivery to try and resolve this as quickly as possible, we understand that this hasn't helped in time, and having to source the needles elsewhere was understandably stressful, especially when you're unwell.
If you still need assistance collecting the parcel or wish to discuss anything else, please don’t hesitate to contact our customer service team directly. We’re here to help and want to make this right for you.
Kind regards,
The MedExpress Team