I can only comment on my own experience. I recently had a bloody awful experience dealing and ordering from HP direct with them and never again. Atrocious does not cover how bad they were regarding a new purchase. Anyway, I ordered a Brother from Viking instead, it arrived the very next day, courier very helpful, I plugged it in, followed the instructions and hey presto lovely new working printer. I downloaded the app to make connecting the wifi easier and registered it with Brother plus also entering a cash back claim with them. It did however state if I don’t receive email confirmation to contact them so I have just phoned them and a lovely lady was really helpful, checked my registration and claim and has confirmed it all by email so all I can say in these early stages is well done and Thankyou Brother, all is good so far