Hello Billy

Thank you for your feedback

To allow us to look into this further and assist you properly, could you please provide us with your order number or any additional details? We’d like to ensure everything is in line with what was advertised and help resolve your concerns.

For clarification, our mattress range varies in depth from approximately 14cm to 30cm, depending on the model selected. If a deeper mattress is more suitable for your bed frame, we’d be happy to guide you through our range and help you find the right option to match your requirements and price point.

We appreciate you bringing this to our attention and look forward to assisting you.

Thanks
Frances
Dormeo UK