Having been warned by a friend about the reliability of SAS, I shouldn’t have been surprised when my returning flight was cancelled. What did surprise me however, is the blasé way in which my situation was met by SAS staff.

I was left in Oslo with no bags and, therefore, no clothes or toiletries. Furthermore, the missing flight home meant that I missed both personal and professional events, and after explaining that to the SAS staff, they merely remarked “what do you want me to do about it”.

I whole heartedly compel anyone with any ability to avoid flying with SAS to do so.