This company shouldn't be allowed to…
This company shouldn't be allowed to trade. They offer no customer support whatsoever. Cannot get my chime to work but there is no way of contacting them. They have a chat bot which just goes around in circles. Very frustrating. They have no respect for customers.
Reply from Arlo Security | United Kingdom
Dear Adam,
We apologize for the issues you’ve experienced with your Arlo Chime and the challenges you’ve faced in reaching our support team.
To review the contact options for our customer service that are available to you, make sure to follow these steps:
• Visit our support page at https://www.arlo.com/en_gb/support
• Scroll down to the section labelled “Client Portal”
• Log in to your Arlo account
Please note that phone support is available exclusively to Arlo Secure subscribers and customer that have at least one device under warranty.
To assist you more effectively, we’ve initiated a request for your information via Trustpilot. This will enable us to access your details in our system. Please include your full name and the email address linked to your Arlo account. Thank you!
Best regards,
Arlo Europe Support