Hi Kevin,

We’re really sorry to hear about your experience. It’s incredibly frustrating when parcels are marked as delivered to a “safe place” that doesn’t exist or isn’t secure, and we completely understand how upsetting that can be. Thank you for bringing this to our attention. Please know that we are committed to improving our service to ensure timely deliveries in the future. Your feedback is invaluable in helping us make these improvements.I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review?Thank you,
Yodel Team.