I booked a flight with SAS from Poland to Birmingham via Copenhagen, and it turned out to be one of the worst travel experiences I've ever had.

My flight from Poland was delayed, and as a result, I was at serious risk of missing my connection to Birmingham. I contacted SAS in advance and was explicitly assured that they would wait for me and arrange transportation to the gate upon arrival.

What happened instead? I landed in Copenhagen, rushed to the gate — only to find that the bus to the aircraft had already left without me. No one waited, no one helped, and no one cared.

This level of disorganization and broken promises is simply unacceptable. Not only did I miss my connection, but I was also lied to by their staff, which caused unnecessary stress and ruined my travel plans.
This was my first time flying with SAS, and without a doubt, it will be my last. If you value reliability, honesty, and customer service — choose another airline.