We had a courier that had damage our goods when we had to make a claim although the claim was only for £352 we had to jump through hoops the claims technician was called steffanie lay we producted documents showing cost of boards cost of maersk port chargers and lolo cost of applying for customs clearance cost of freight then cost of labour for unloading stocking computerising stock then packing wrapping arranging collection now the reply’s was you can only claim for good damaged cannot claim any part forshipping documents clearance delivery but the best bit cannot claim any labour the offered us 172. If it means that much to them they may keep the bit of money but a bit of advise if you use couriers find out who there insurance is with if it is with one broker then do not use if damage is don’t it will cost you money even if you have to replace and deliver damaged items do yourself a favour read this and take my advise don’t get insurance from these and try not to deal with large courier firms who are insured with these