Dear customer, we are very sorry to have brought you an unpleasant shopping experience. Would it be possible for you to tell us why you are not satisfied with the chair? We will try our best to solve the issue for you. AndaSeat offers a 3-year limited warranty for all chairs. If you encounter any damaged, defective or missing parts, please try to describe your problem with photos/videos of the affected area. Our support specialists will do their best to assist you.