Hello Edgar,

We truly appreciate your patience and understanding as we work to ensure a smooth experience for you.

Please rest assured that the tracking number provided for your shipment is genuine and correctly linked to your order. You can confidently monitor its progress using the tracking link by https://www.track718.com/en/ or https://www.17track.net/en .


What we can be sure of is that after checking our email records, we replied to your email within 24 hours. We are very sorry that due to the recent increase in inquiries, we are temporarily unable to reply immediately. We hope to have your understanding.

Regarding the additional product you mentioned that has not yet been dispatched, we’re happy to confirm that it is currently in the final stages of processing and is being prepared for shipment. We expect it to be dispatched within the next few days, and you will receive an automated email notification with updated tracking details as soon as it leaves our facility. If you don't want the last item shipped out,we can cancel it for you before shipment.

We truly value your business and are committed to ensuring your complete satisfaction.

The Ciciful Customer Complaint Team

complaint@ciciful.com