Hello Simon

We appreciate you sharing your experience, and we totally get how frustrating it can be when luck doesn’t go your way.
That said, we never want a player to walk away feeling like they didn’t have a fair shot.

Our games use certified RNG (random number generators), meaning every spin is completely independent, there’s no pattern, no hidden tricks, just pure chance.

The games offered on JefeBet by our game studio partners are certified by independent third-party testing labs, and as such we do not have the control or ability to manipulate their outcomes. This process ensures that each outcome is entirely independent and random, and neither JefeBet nor any third party can influence the results.

We would like any participant in our games to understand that in certain moments there are positive and negative turns but we strive to provide a platform that is safe, fair, reliable, and delivered with the highest level of integrity.

If you ever have any concerns or just want to chat about your experience, our support team (help@jefebet.com) is always here to assist you.