unhelpful responses
So I have ordered from this website before and it was great when I ordered it that time I got my stuff within 8 days and it worked out great for me. I currently have order that keeps having issues on getting to me now it’s now been 11 days and it’s been going so slow. I need it by this Friday and clearly that’s not gonna happen so I reach out to customer service and I even reached out to the customer service of the postal company they use and they have been so unhelpful. All I ask is I be kindly patient. Then the tracking system says they don’t have it. I have spammed email them and they have not answered any of them. It took them 24 hours to just answer one of my emails. I will call, but there’s no phone number on the website either. Safe to say I likely won’t be ordering from them again. Update all they keep giving me is be patient and not looking into the matter.
Reply from RIHOAS
Hi,
I hope this message finds you well. We appreciate you taking the time to share your feedback with us regarding your recent shopping experience. I want to extend my sincere apologies for any disappointment and inconvenience you've encountered.
We regret receiving your dissatisfaction regarding our normal shipping period in our Shipping Info. We will actively contact our department and hope to provide a shorter shipping period in the future. Thank you.
If you have any further concerns or if there's anything specific you would like us to address, please reply to this email or contact our customer service team at support@rihoas.com.
Once again, we apologize for any inconvenience caused, and we thank you for bringing these matters to our attention. We value your patronage and are committed to making your future experiences with us more positive.
Sincerely,
RIHOAS Customer Support Team