Hi there

Thank you for your feedback, and we're very sorry that the item in your order was unavailable.

We operate multiple warehouses and storefronts, and while we do our best to keep stock levels fully synchronized across all platforms, occasional discrepancies can occur. Unfortunately, this appears to have been the case with your order, and we completely understand how frustrating this must be.

Please note that your order was voided, meaning no payment was taken from your account, this is why you won't see a refund. If you check your transaction history, you'll see that you were never charged.

We hope this helps clarify things, and once again, we sincerely apologize for the inconvenience.

Kind regards,
Herbalize Team