After more than doubling my order I…
After more than doubling my order I immediately canceled it, filling out the 'form' as requested. They ignored it and shipped it anyway. I emailed them, twice, letting them know I would not accept the order and return it once received. They ignored both emails. I wrote again, wanting my money back, they informed me I can't have it as I didn't follow their 'procedures', which I had no knowledge of as they ignored my emails. DO NOT TRUST THIS COMPANY.
Reply from Wellamoon
Hello Patti,
Thank you for taking the time to share your feedback. We're sorry to hear that you might have experienced an inconvenience, and we truly want to help make things right.
Please check your email inbox, as our support team has reached out to assist you further. If you haven't received anything yet, kindly email us directly at customercare@wellamoon.com so we can ensure your concerns are resolved as quickly as possible.
Warm regards,
Wellamoon Team