I have rung the Future Pension Centre 8 times and been cut off every time. The option it asks me to choose no 2 is completely silent, and after a few seconds cuts you off. It is laughable that before you get to this point, you have to listen to a entire spiel, including a warning on unacceptable behavior. In my opinion this behavior by DWP is unacceptable. Finally I deliberately chose the wrong option just to see what would happen, and then I was told you have to ring between 9 and 3! It's 4pm, people work full-time, how the hell do they expect people to get in touch when they close at 3pm what is this a primary school the service is appalling, unacceptable, and reminiscent of Soviet era service. This is supposed to be a PUBLIC SERVICE but it serves us public badly, and they forget who pays for it:US. Sir Peter Schofield KCB, as Permanent Secretary for the DWP, you should be ashamed that this is happening on your watch. Time to sort it out and serve as better.