I opened my case with Flightright almost 3 years ago, and it's been stuck in step 4 for almost a year now with no updates. The last communication I received was more than a year ago, and since then, nothing — no progress, no transparency, no response to follow-ups. At this point, it feels like the case has been abandoned. Very disappointing service. I wouldn't recommend using them if you're expecting timely support or clear communication.