I been on bally for almost 2 years and I can say you firstly the customer service is the best part of this place they're helpful and polite. As for winning you get a few wins from time to time just got to test the waters on different slots i haven't had a win over £100 but im a low stake player (10/20p) I love the fact you can demo play the slots if you dont have money
I don't know you so many negative reviews is a decent place to play