Good store experience, however still not delivered two months! after original expected date.
Ordered a sofa back at the end of march, with an expected delivery date of 4th April, that sailed past with no update from SCS, contacting customer service was difficult but when they eventually called me back they didn't know anything. The date on the tracker was updated to expected at the end of April, that again went past with no updates, received an update 13th May saying the new date would be 26th May, which is what it still says now a week later!
Edit 12th June, still nothing from SCS, other than a "we're looking into it"
Reply from ScS Sofas
Good Afternoon Graeme,
Thank you for taking the time to leave you're review.
I can see contact has since been made with the store following you leaving you're review. The store has reached out to our vendor's department and are currenting awaiting for a reply. The store has confirmed they would be contacting you as soon as possible once they have received a response.
The store would be monitoring this directly due to delivery updates being handled by the store directly. We would expect the store to be back in-touch very shortly with confirmation of the order delivery.
Many Thanks
ScS Social Media