As always, rubbish
As always.. Yodel as rubbish as ever
Yodel seem to be the only delivery company that can’t read. There is a sign asking drivers to press a button to get through the gates. Your drivers always leave out side of the premises on the road without even bothering to press the button. I have stopped using companies if you are the courier option. Got caught out this time! Just the worst! How are you still in business and why does any company use you as the courier is beyond me.
Reply from Yodel by InPost
Hi Kerri,
I'm really sorry to hear about your continued frustration with our delivery service. I completely understand how disappointing it must be to have clear instructions—like pressing a button to access your premises—ignored time and again. It’s unacceptable that your parcels are being left on the roadside, and I sincerely apologise for the lack of care and attention shown. You should be able to rely on a courier to follow simple directions, and I’m truly sorry that we’ve let you down.Thank you for bringing this to our attention. Please know that we are committed to improving our service to ensure timely deliveries in the future. Your feedback is invaluable in helping us make these improvements.I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review?Thank you,
Yodel Team