The customer service at Yankee Candle has been given to a Third World country or countries! THEY ARE A TOTAL JOKE. The rules they make up every week are insane.. I qualify for a discount. But to get that discount, I have to send in an email, I pay my order and then Yankee candle will send the email back and give me a refund.
It used to be, on your first call you get credit for your discount and that was it. No emails back-and-forth no waste of time on my part. No wasted time on the company part.
But now this silly Third World country customer service as you doing these silly rules and I refuse to do it. I was told a supervisor would call back within 24 to 48 hours. Guess what? The sale that I’m applying for is over today. When the supervisor calls back, I’ll be outside of that sales envelope.
YOU CANNOT MAKE THIS UP PEOPLE I’M SURE THAT BIG WIGS AT YANKEE CANDLE ARE ENJOYING ALL THEIR MONEY THEY’RE MAKING WHILE THEY WATCH THEIR THIRD WORLD CUSTOMER SERVICE TRY AND HANDLE THE COMPANY! I’ve got around 100 large Yankee candles in my pantry right now. I’ve been a great fan of Yankee Canada for many years, and I’ve just had it. I cannot go through the grief anymore. Please come back to US and clean up these rules that the countries are making. I think the more work that they are doing send emails back-and-forth in their mind, makes them feel they’re doing more. YOU ARE NOT PEOPLE YOU’RE WASTING EVERYBODY’S TIME AND YOU KNOW IT.