The worst transportation experience I’ve ever had – completely unacceptable.

We booked a ride with Viggo Taxi, and everything about it was a nightmare. The driver, Saadat, was incredibly unprofessional and dishonest. She refused to accept Visa card payment, which should be a basic requirement, and forced us to pay in cash — at double the normal fare.

Even worse, she turned off the taximeter during the ride and covered the in-car camera, clearly to hide her actions. This was a deliberate attempt to deceive and overcharge us.

When we contacted Viggo customer service, they were completely unhelpful. Instead of addressing the situation, they issued a fake invoice after our complaint — with a false fare and manipulated information in an attempt to cover up their driver’s misconduct.

This is not just poor service — it’s fraudulent, unethical, and potentially criminal. We have since reported this incident to the Danish Road Traffic Authority (Færdselsstyrelsen) and the Danish Police. We hope this leads to a proper investigation.

Avoid Viggo at all costs. This company cannot be trusted.
———
Den værste transportoplevelse, jeg nogensinde har haft – fuldstændig uacceptabelt.

Vi bestilte en tur med Viggo Taxi, og det var en total katastrofe. Chaufføren, Saadat, opførte sig ekstremt uprofessionelt og uærligt. Hun nægtede at tage imod Visa-kort, hvilket burde være standard, og tvang os til at betale kontant – til det dobbelte af den normale pris.

Endnu værre var det, at hun slukkede taxameteret under turen og dækkede bilens kamera, tydeligvis for at skjule, hvad hun havde gang i. Det var en bevidst handling for at snyde og overopkræve os.

Da vi kontaktede Viggos kundeservice, fik vi ingen reel hjælp. I stedet for at tage ansvar, udstedte de en falsk faktura efter vores klage – med forkerte oplysninger og et manipuleret beløb for at dække over deres chaufførs svindel.

Det her handler ikke kun om dårlig service – det er uetisk, bedragerisk og muligvis strafbart. Vi har derfor anmeldt sagen til Færdselsstyrelsen og Dansk Politi i håb om, at der bliver sat en undersøgelse i gang.

Hold jer langt væk fra Viggo. Det er en virksomhed, man ikke kan stole på.