Customer Service What Customer Service
I had a sizing issue with my order and trying to get help from Lu-Ciee was an absolute nightmare. Their customer service is seriously poor. It took forever to even get a response and when I did it was just some canned reply that didn't help at all. It felt like they just don't care about their customers.
Reply from luciee
Thank you for taking the time to share your feedback — we're genuinely sorry to hear about your experience.
We understand how frustrating it must have been to deal with a sizing issue and not feel supported during the process. That’s not the level of care or responsiveness we aim to provide, and we’re truly sorry.
We would love the chance to make this right for you.
If you're open to it, please email us at hello@lu-ciee.com with your order number — we’d be grateful for the opportunity to turn this experience around.
Warm regards, luciee team