My son and I were unable to fly to Stockholm on SAS and had to cancel at the last minute. They were accommodating with the last minute cancelation...or so we thought. The told us they could give us credits to use on the next flight, a month later. We were offered no proof of the amount of credits. I was told to call customer service to rebook the flight using the booking reference # from the previous flight. This has proven to be most stressful. If the agents aren't placing you on hold for long increments of time, they are hanging up on you and you lose your place in line. They finally rebooted our flight using the credits. Or so we thought....at the last second she rushed through the conversation, said something about credit card system issues, and said the charges would show up on my statement in a few days. The booking number was there on SAS website however the charges never were and a red message saying to call SAS for ticketing was showing. Here we go again. Called multiple times. Got yelled at, hung up on, then finally helped by a kind woman. Or so I thought. She put me on hold, told me I'd have to wait and can she call back in a half an hour to hour. I said yes, she never called back. This morning, my booking reference number has vanished into thin aair. I'm betting the credits don't exist anymore. Buyer beware. Oh, there is a random $420 charge on my credit card after the flight cancelation but before the booking of the next flight. No one can tell me what it is and no one will take it off. They just hang up on me.